FDM

FDM is a complex organisation that spans everything from a membership club and advocacy organisation to an advisory service, testing institute, and commercial player. Digitally, this breadth appeared fragmented, and the platform did not match the ambition of growing its current membership base of 284,000.

At the same time, FDM was facing a demographic challenge. With a membership base largely consisting of experienced drivers, there was a need to also engage a younger, digitally oriented audience in a time when mobility is rapidly evolving. The task was therefore not just to build a new website, but to carry out a true digital transformation that could revitalize FDM’s relevance and strengthen the organization’s ability to grow and engage on digital terms.

The transformation began with an initial strategic and conceptual phase, where Dwarf, in close collaboration with FDM, mapped user journeys, business logic, and digital ambitions across the entire organization. This laid the foundation for a fundamental shift: from silos and channels to cohesive user journeys, and from a traditional, campaign-driven visual identity (CVI) to a new digital design system (DVI) capable of carrying FDM’s brand consistently across all digital touchpoints.

The goal was to unite fdm.dk and the member universe, MitFDM, into one integrated experience where content, services, and membership benefits work closely together. Content would no longer serve as passive information, but instead act as active entry points for action and relationship-building.

Additionally, it became essential to move from anonymous traffic to known users. By introducing personal profiles, it became possible to build relationships prior to membership and gradually increase relevance through personalization. The strategy also laid the groundwork for a data-driven and AI-enabled future, where content, services, and user data can be activated across the entire experience.

The solution is a unified digital universe where the complexity of FDM’s business is translated into a simple and guided user experience. The journey is built around user intent - whether someone arrives with a specific problem, is looking for knowledge, or simply seeking inspiration. Across the site, content, services, and member benefits are closely connected, continuously guiding users to the next relevant step.

Content acts as the engine of the experience. Articles, tests, and guides are structured and linked to relevant actions - from advisory services and booking to membership. As a central part of the solution, users can create a personal profile, even without being a member. Here, they can save content and build a relationship with FDM over time. This reduces the distance to membership and makes the value clearer earlier in the journey.

At FDM, there has been a major cross-functional project with extensive involvement from the entire FDM organization across business units. Behind the experience lies a modern composable setup with a headless architecture in Sanity CMS, migration of more than 9,000 articles from Drupal, AI-driven summarization and keyword generation for indexing in the Relewise search engine, data-driven personalization via Bloomreach, integrations to FDM’s API layer in Microsoft Azure, and a scalable frontend built in Vue and Nuxt.

The solution makes it possible to continuously work with personalisation, improved search, and AI-supported experiences.

The new platform has given FDM a significant digital boost. The result is increased traffic, higher conversion rates, and stronger cohesion across content, services, and membership. Users are navigating more widely across FDM’s digital universe and engaging with a larger share of the overall offering.

Internally, the solution has also created substantial value. FDM now has a unified digital brand and design system, a scalable and data-driven foundation, and a platform ready for personalization and AI. At the same time, the improved CMS experience and more efficient editorial workflows have contributed to greater satisfaction within the organization and made it easier to work strategically with content.

Today, FDM has a digital platform that not only supports the business in the present but also provides a strong foundation for continued development and innovation.